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Your comments matter to us


At Novucomp, your opinions matter. Should you have a complaint about the service you have received, please use one of the following channels to provide feedback. Novucomp has a complaint handling process in place, details of which are provided below.




In case we are unable to provide an immediate solution to your complaint, you will be provided with a Complaint Reference Number, together with the approximate time that will be required for resolution. You will be contacted by the committed date with a full response.


If you are a personal end-user customer, click here to contact us.

If you are an Novucomp Business or Novucomp Corporate customer, click here


Write to us:


Click here to raise a complaint


You will receive a notification acknowledging your complaint and will be contacted within two working days. In the event we are unable to provide an immediate solution to your complaint, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response.


Escalation of a complaint


If you are not satisfied with the response you have received by lodging your complaint through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team:


E-mail: customerexperience@Novucomp.com


 


A Customer Experience representative will contact you within two working days following receipt of your correspondence.